A LITTLE CLARITY.
Terms of service
These terms describe the use of Qunio, a Slack queue management service. Questions can be sent to support@call-trace.com. By installing or using Qunio for an organization, you confirm that you are authorized to do so.
The service
Qunio coordinates access to shared resources through independent queues. It is a coordination tool: it does not technically lock, deploy, or control your infrastructure. Your team remains responsible for resource access, production changes, and its Slack workspace.
Workspace administration
The installer manages configuration and billing for the workspace. Other participants can view queues and statistics, join or leave queues, and release resources they hold. Protect your Slack account and do not share private billing links. You must not misuse the service, bypass plan limits, access other workspaces’ data, or interfere with availability.
Trial and pricing
Each workspace receives one 30-day trial without a card, with up to 20 unique participants and 5 projects. Reinstallation does not restart an existing trial. Paid plans, shown on our pricing page and at checkout, apply per Slack workspace. Participants are unique Slack users performing queue actions in a billing month; viewers do not count. Annual subscriptions are billed upfront, while participant usage resets monthly.
Payments, renewal, and cancellation
Payments are processed through Stripe. Before purchasing, review the price, billing interval, taxes, and renewal information shown at checkout. Subscriptions renew until cancelled. The installer can manage payment methods, change plans, and cancel through the billing portal opened from Qunio Home. Cancellation normally takes effect at the end of the paid period. Stripe displays any prorations or adjustments before a plan change is confirmed.
After a trial or paid period ends without an active subscription, the workspace becomes read-only. Downgrading does not automatically delete projects or queues; new actions that exceed the current plan’s limits may be restricted. Contact support about billing mistakes or refund requests. Nothing here limits rights that cannot be waived under applicable law.
Your data
You retain your rights to the project and queue information you provide. You permit us to process it to operate Qunio. Our privacy policy explains the information used, retention, and deletion process. Uninstalling does not cancel a Stripe subscription; cancel the subscription in billing as well.
Availability and changes
Qunio depends on Slack, hosting, database, and payment providers. Outages, rate limits, or permission changes can affect queues and notifications. Interfaces refresh on interaction or request and are not continuously synchronized. We may maintain, improve, or discontinue features, and may suspend access to address abuse or security issues. We do not promise uninterrupted availability or a particular business outcome.
Contact and updates
Contact support to resolve service or billing issues. Updated terms will be published here with a new effective date. Material changes affecting paid service will be communicated through available service channels.