A LITTLE CLARITY.
Privacy policy
Qunio is a Slack application for coordinating shared resources. For privacy questions or requests, contact support@call-trace.com.
Information we use
We store your Slack workspace ID and name, the installer’s Slack user ID, the app’s encrypted installation token, project and channel configuration, queue owners and participants, queue activity, and subscription identifiers and status. We use Slack user IDs to display participants and deliver turn notifications. Qunio does not request access to your message history.
Why we use it
We use this information to provide queues, enforce permissions and plan limits, send private turn notifications, manage subscriptions, maintain reliability, and respond to support requests. We do not sell queue data or use it for advertising.
Service providers
Slack provides the workspace interfaces and messaging. Vercel hosts the application. PostgreSQL managed through our Coolify installation stores application data. Cloudflare provides domain and DNS services. Stripe processes subscriptions and payments. Payment details are entered on Stripe’s hosted pages; Qunio does not store full card numbers. These providers may process information in countries outside your own.
Retention and deletion
Queue activity and participant usage records are retained for up to 90 days. Current queue state and configuration remain while the app is installed. After uninstalling Qunio or requesting workspace deletion through the installer’s settings, workspace data is scheduled for deletion after 30 days. Reinstalling before deletion cancels that scheduled deletion. Payment records held by Stripe may be retained separately under its policies and applicable requirements.
Operational database backups have a seven-day retention window. Deleted records can remain in those backups until they expire. Contact support if you need help with access, correction, export, or earlier deletion.
Website and cookies
The interactive demo runs in your browser’s memory and is reset when the page reloads. It does not connect to Slack or store customer queue data. We use a short-lived, secure cookie to protect the Slack installation flow. Billing links contain short-lived signed authorization and are not intended to be shared. The site does not include advertising or behavioral tracking. Fonts may be loaded from Google Fonts, which receives the network information needed to serve them.
Security
We verify incoming Slack and Stripe requests, isolate data by workspace, encrypt installation tokens, and use encrypted database connections. Access to project configuration and billing is restricted to the installer. No service can guarantee absolute security; please report suspected issues to support.
Changes
We may update this policy as Qunio evolves. We publish the current version and effective date here and will communicate material changes through the service or available support channels.